Email Data Recovery

When it comes to recovering the email system, the data recovery specialist’s primary aim is to retrieve the data as a steady and continuous raw data stream from damaged or failed computer drive and build an image of crashed system. This task requires various hard drive repairing techniques, engineering skills and complex instruments to work in a clean environment.

After successful email file recovery finalized, the email system can be restored to its original condition – exactly as it was before the crash happened. All recovered files with email messages, address books, contacts, notes, calendars, schedules, tasks, email accounts and settings, and any of other email-related data can be easily integrated into newly installed email program folders on your computer with the hard drive.

VMware data recovery with Data-R-US

What if your email files are corrupted?

Our experienced experts from Data-R-US are able to repair and revive most of broken or malfunctioning hard drives and verify the retrieved files for its digital integrity and consistency at physical level to make sure the files are clean of internal errors and not corrupted. If a disk platter has a scratch right at the place where the email file was located on the disk, the data may be partially corrupt or even unrecoverable at all.

Minor corruption can be fixed by editing and re-indexing the email databases. For example, the major business email application MS Outlook has a built in PST recovery utility that removed corrupted email records and clean the database from internal errors.

Data-R-US recovery report will include the screenshots of functioning email files as a proof of successful recovery and provide email database integrity test result. Of course, we’ll be paid only for successful recovery, it is always our guarantee.

How much…

The price for email recovery is the same as recovery for usual hard drive or RAID if your mailing client or server was sitting on the array of drives. So you don’t have to worry of what the source of data loss or source of drive failure were. All is covered by one of the selected service price for certain device capacity. Please refer to price page or go directly to order form (quote button), the price will show up automatically.

How can I check if the Email files were recovered?
What is your guarantee…

No questions will be asked if you are not satisfied with the recovery report.
That is Data-R-US way to say "no data no charge". As, we really mean it.

Examples of Email Files locations

Live Mail Windows Live Mail

The default folder location where Windows Mail store the messages at is:
C:\ » Users\ » Profile name (your user name)\ » AppData\ » Local\ » Microsoft\ » Windows Live Mail\ » *.*
You may have to make hidden files and folder viewable to be able to see the folders and files.

Outlook Mail Outlook files on Windows

The main Outlook Data File (.pst) contains your backed-up email messages, calendars, contacts, tasks, and notes, and can be stored in default location on Windows 10:

Other possible default locations for PST file must be checked for certain versions of operating system inside the folders:
Users\username\Documents\Outlook Files
Users\username\My Documents\Outlook Files
Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

Thunderbird Mail Thunderbird on Windows

Thunderbird stores all personal data such as messages, address books and configuration settings in an OS folder called the profile. A profile can contain one or more account for mail, RSS, news, etc. The first time you start Thunderbird it will automatically create a profile in a default location if it does not already exist. Profile folders default to a standard location but are named randomly for additional security.

To restore Thunderbird email system from old backup files or from files recovered from crashed drive you need to locate the profile folder created by newly installed Mozilla Thunderbird program and copy data files in there directly.

You can navigate directly to your profile folder at the following path for Windows Vista, 7, 8.1 and 10:
C:\Users\[user name]\AppData\Roaming\Thunderbird\Profiles\[Unique Profile name]\*.*
(for old XP the path is C:\Documents and Settings\[user name]\Application Data\Thunderbird\Profiles\[Unique Profile name]\*.*)

Apple Mail Apple Mail

Apple Mail is a free and full-featured e-mail client application installed by default on every MAC computer along with macOS. However, some of MAC users prefer to switch to third-party email programs like Thunderbird, Airmail, Mail Pilot, Unibox, Inky, Polymail and other email systems.

Moving Apple Mail files

Moving recovered email files from one crashed Apple Macintosh computer to another (or same – the repaired one) is a simple task. Since Apple Mail (also called doesn't have a built-in export feature, same file moving instruction can be used for backup and restoring Apple Mail from backup.

Navigate to your account's Library (on the hard drive with Recovered Data)
..Root..\ Users\ [UserNameFolder]\ Library\ Mail \
Copy the entire "Mail" folder to the same place on the new or repaired Macintosh computer.

There is an extra file, it located must be copied from another location:
..Root.. / Users / [username] / Library/ Preferences /

Copy the '' file to the same location to your new or repaired Mac computer with reinstalled email system. You may see files that seem similar, such as The only file you need to copy is the

That's it. With all the necessary files copied to the new Mac or system, you should be able to launch Apple Mail and have all of your emails in place, your Mail rules functioning, and all Mail accounts working.

How to unhide folders and file name extensions

To show hidden folders and file name extensions, do the following:

  • Open Control Panel (In Windows 10, right-click the Start button, and then click Control Panel)
  • In the View by list,
    » make sure either Large icons or Small icons is selected so that you can see all the icons in Control Panel
  • Click Folder Options » Click the View tab
  • In the Advanced settings box:
    » Under Files and Folders, uncheck the Hide extensions for known file types box
    » Under Hidden files and folders, click the Show hidden files, folders, and drives button
    » Click OK

Discontinued Email Programs and Discontinued Operating Systems

Live Mail on Discontinued Windows XP:

Windows Live Mail Location

Discontinued Outlook Express on Windows XP

Outlook Express was discontinued on Vista and subsequent operating systems (Win7, Win8, Win10). The email files can be located on old XP drives here:

C:/ » Documents and Settings » [user name] » Local Settings » Application Data » Identities » Something like {22EC0CF3-81F7-484....} » Microsoft » Outlook Express » Deleted Items.dbx, Drafts.dbx, Folders.dbx, Inbox.dbx, Outbox.dbx, Sent Items.dbx
Address Book: C:\Documents and Settings\[user name]\Application Data\Microsoft\Address Book\*.wab, *.wa~


IncrediMail 2.5 and later should be fully compatible with Windows 10. During your Windows 10 upgrade you must select the "Keep All Files" option so your IncrediMail data won't be lost. In case you've installed Windows 10 and cannot find or use IncrediMail please click here to re-install IncrediMail.

Incredimail on old XP

All emails are located at: c:\Documents and settings\[UserName]\Local Settings\Application Data\Im\Identities\{95445.....5465}\ \ AddressBook ( AddressBook.imb, AddressBook.imb.bak, TempContacts.imb) \ Message Store (Deleted Items.imh, Deleted Items.imm, Drafts.imh, Drafts.imm, Folders.imm, Inbox.imh, Inbox.imm, Sent Items.imh, Sent Items.imm) \ Signature ( Signature.htm)

How to Recover Incredimail

  1. Install incerdimail
  2. Copy address book (.imb) - will be visible in application
  3. You cannot just copy *.imh and *.imm files - it is not going to work.
    Use the following technique: » copy "Deleted items", they became visible in Incredimail application now
    » Rename ".imh" and ".imm" files to "Deleted" and then drag and drop to the desired folder. Do it one-by-one.

Entourage Mail Entourage for MAC

Microsoft Entourage was developed by Microsoft for Mac OS 8.5 and higher. The last Entourage version was released on January 15, 2008. Entourage was replaced in 2011 by Outlook for Macintosh in Microsoft Office for Mac.

Locating Entourage data files on Old MAC computers

Default location for the last version was here:
MAC HDD Partition > users > [Mac UserName] > Documents > Microsoft User Data > Identities
For older versions:
Entourage 2004: Documents/Microsoft User Data/Office 2004 Identities/your identity
Entourage X: Documents/Microsoft User Data/Office X Identities/your identity
Entourage 2001: Documents/Microsoft User Data/Office 2001 Identities/your identity