Our customers talk...

Paul Mc., Vaughan, Ontario, Canada : Western Digital WDH1B5000 external

After we had a power surge, this WD My Book (Office Edition) broke down and never came back on. The Book was running when it happened. We had a computer technician looked at it, the only thing he could do is to extract the disk from the shell and try it in a different one. The board doesn't have any visual burns as far as I can tell, but since the hard drive is not spinning, the board could be the reason of it??? All data is highly important and cannot be after we had a power surge, this WD My Book (Office Edition) broke down and never came back on. The Book was running when it happened. We had a computer technician looked at it, the only thing he could do is to extract the disk from the shell and try it in a different one. The board doesn't have any visual burns as far as I can tell, but since the hard drive is not spinning, the board could be the reason of it??? All data is highly important and cannot be prioritized, sorry.

After recovery:

... very much satisfied with the results and making the payment shortly. My references to anyone who's in need of data recovery services of the best quality at the fair price... Keep up the good work, we're proud to have you around here!

Andrew Z., Toronto, Ontario, Canada : Western Digital WDH1U7500 external

Nothing was to cause the failure, just drive quit working. The unit is under the warranty, so I called WD and explained the situation. The said they'd be happy to replace it, but if I need the data from it I should go to data recovery company called '...'. After they diagnosed the drive (clean room required, internal damage etc.) and told me the price, I thought it was a bad joke, I’d never think it could be that bad. Unfortunately it was the reality. So I picked up My Book from them and found you. I know that you have tampered drive fee, it's been opened by '...', but anyhow if you recover this for me it'll by at least 2 times cheaper than there. I'm already in serious trouble because of all this, please make my day and help me.

After recovery:

... guys! you are awesome! Unbelievably fast service, all data is there and even file's structure is intact. Real good! Nicely done!...

Dylan S., Concord, New Hampshire : Western Digital WDH1U1600 external

My external WD fell from the desktop, approx. 2.5 feet height. Now, it's not spinning, just perfectly silenced. I have so much on it, it's almost filled up to the top with data. I saw you on Google and really hope you can help. It doesn't have any OS installed, but worked with Windows XP professional. I didn't try anything with it, so you'll be the first to look at it.

After recovery:

OMG! you did it! I received the new drive with ALL data on it, still checking but everything looks as in the recovery report you emailed me earlier. What a wonderful job you did in extracting my data! I had a thought to glue this one down to the desk, just in case, to avoid the bad experience from the past! ...