2.5-inch Travelstar DK23 DK23DA-20F 20 Gb Hitachi Laptop Hard Drive Data Recovery

Bryan G.
NY, New York

Was running application Photoshop CS2 with approx 900 images opened in Camera Raw. Selected all images to be saved as JPG's for my client. Gave the computer ample hours to work, did not interrupt it. When I returned the spinning wheel was still spinning and the computer was not responding. I attempted to force quit and it was still not responding. I shut down the computer by pressing the power button, and then turned it back on moments later. At that point the computer would only enter its initial startup screen with the grey background and apple insignia on it, nothing else. Restarted several more times but to no avail. I brought the drive to a data recovery center in NYC to have it repaired and diagnosed. They wanted $2500 which I felt was no less than an absurd and took back my computer. Time is of the essence, I have deadlines that must be met and appreciate your quick and thorough attention to this matter.

• Thank You, thank You, and thank You! I cannot describe my gratitude for what you did by saving my data. God Bless You!

Scott M.
Augmented Systems
Springfield, VA USA

Hitachi IC25N060ATMR04 laptop

Originally the OS crashed, and when I rebooted, the machine recognized the disk at the BIOS but didn't get past the boot loader. The drive was then removed from the laptop attached to an IDE sled and tested on a different machine. At this point the disk would no longer spin and was not recognized by the BIOS, even when placed back in the original laptop. No other action on the disk was performed at this point.

• Thanks very much,
  -- Scott