Data Recovery Process Overview from Start to End

No questions will be asked if you are not satisfied with the recovery report. That is way better than saying "no data no charge". Because we really mean it.

When you choose Data-R-Us to recover your data, you get to see exactly what files were recovered BEFORE paying any service fees.

With data recovery report we provide a viewer that allows you to search and browse a listing of your files inside a tree structure of your recovered data so you can be sure your most critical files were recovered.

How to start?

Start with the online order. It gives you an instant price quote in the first place. But what is more important is that the online Data Recovery Form is the best informative communication tool between our customers and us. Tell us as much details as you know about your defective data storage: OS, partitions, the type of data to recover, its importance, locations (if known) etc. More you tell us – quicker we’ll come around the problem. You need to print two copies of the order – one copy, as a memo, will go to us along with the damaged media, and keep the other one for all of your further references.

Once you submit the recovery order - our technical support will be available to assist you – just have the reference job number on hand (located on the top of printed copy of your Data Recovery Order).
The full shipping instructions, where to ship the failed media are provided automatically in accordance to chosen location.
Please note that there is no obligation for you to send the damaged unit after the online order is placed; it can be cancelled at any time – email or call us; otherwise, it remains active for 45 days: if the failed device has not been received within the 45-day-period the placed order gets deleted from our database.
The accurate contact information is crucial for order processing, as it'll give you an online access to our Job Tracker to monitor the job progress, make payment, use return shipping calculator, and much more useful tools.

After Recovery is finalized...

… we will provide you with the detailed data recovery report. The report will tell you names of recovered files and folder, dates of creation (or last modification), sizes. Typically, we also include in the report a few actual recovered files as samples, e.g. photo, document files.
You may request the file integrity check of most important data; however, that’s limited to well-known software applications. Any uncertainty in regarding to your recovery report may be addressed to our technical customer support.
Take you time while reviewing the recovery report results.
We guarantee - no charges unless you are satisfied with the recovery report results. Your decision of purchasing recovered data must be strongly assertive, as our strict payment policy has no turning back point. When you receive your data and find out that some of it is missing, please contact us at once, as we offer an extra data recovery (charge-free) in attempt to restore that missing data. Yet, you should realize due to mechanical damage to media some of the data can become unrecoverable, if that’s the case most likely, the result of the extra attempt will remain the same as before – no data found.
Data-R-Us includes in Data Recovery Report a custom-made navigational viewer that allows you easily get through the tree of recovered files and folders - as it works like a regular Windows File Explorer:

Compare our navigational viewer with the typical text-based reports available today. Text report will show you which files were recovered, but they can often run onto many pages.

With viewer you don’t have to flip through hundreds of pages of text to find the status of your important files. You will be able to pin-point the status with just a few clicks using data viewer software.